How Supporting a Cause Can Help SaaS Companies Build Stronger Customer Relationships
As consumers become more conscious of social and environmental issues, they’re increasingly choosing to do business with companies that share their values. This presents an enormous opportunity for SaaS businesses that prioritize purpose-driven initiatives.
In this SaaS growth tactic, we’ll explore the power of purpose and how supporting social or environmental causes can drive growth for SaaS businesses. We’ll also provide real-life examples of companies that are leveraging purpose to differentiate themselves in the marketplace.
The Rise of Conscious Consumerism
Consumers are becoming increasingly conscious of the impact their actions have on society and the environment. According to a survey by Accenture, 62% of consumers want companies to take a stand on the social, cultural, environmental, and political issues they care about.
This shift towards conscious consumerism presents a significant opportunity for SaaS businesses that prioritize purpose-driven initiatives. By aligning themselves with a social or environmental cause, SaaS businesses can demonstrate their values and build stronger relationships with their customers.
The Benefits of Supporting a Cause
Supporting a social or environmental cause can provide numerous benefits for SaaS businesses, including:
- Differentiation: Purpose-driven initiatives can help SaaS businesses stand out from competitors and differentiate themselves in the marketplace.
- Customer Loyalty: By aligning themselves with a cause, SaaS businesses can build stronger emotional connections with their customers and increase customer loyalty.
- Brand Recognition: Supporting a cause can also enhance a SaaS business’s brand recognition and help it reach a broader audience that shares similar values.
Real-life Examples
Many SaaS businesses have already embraced purpose-driven initiatives and are reaping the benefits. Here are some real-life examples:
- Salesforce: Salesforce is committed to advancing equality for all, and their commitment to social justice is a core part of their brand. In 2020, Salesforce donated $200 million to support organizations working to advance racial equality.
- HubSpot: HubSpot is committed to making the world a better place, and they’ve established several initiatives to support this goal. For example, they’ve launched a program called “HubSpot for Good” that provides free software to non-profits and social enterprises.
- Atlassian: Atlassian is committed to creating a sustainable future and has established several initiatives to support this goal. For example, they’ve launched a program called “Atlassian for Climate” that aims to accelerate action on climate change.
Supporting social or environmental causes isn’t just the right thing to do — it’s also good for business. By aligning themselves with a cause, SaaS businesses can differentiate themselves, build stronger relationships with their customers, and drive long-term growth.
